EXPERTISE / 02 — Review Engine

You do the good work.
Make it easier to see.

Your reputation should grow with the jobs you finish. Review Engine automatically invites customers to leave an honest Google review, follows up by email and can reconnect with past customers who never got asked.

Explore my Review Engine
Google reviewsAutomatic requestsEmail follow-upPast-customer campaigns
WHY THE DETAILS MATTERPublished research. Practical implications.
74%

look for reviews from the last three months.

A strong reputation needs fresh evidence. Consistent review requests help recent work stay visible.

BrightLocal · 2026 review survey

BrightLocal, 2026. Survey of 1,002 US adults about local businesses; not an Australian trades sample.

WHAT THIS IS DESIGNED TO CHANGE

Build a steady habit of collecting genuine customer reviews.

For businesses whose real-world reputation is stronger than their Google review profile suggests.

01

A request after each completed job

An agreed completion trigger sends an invitation with a direct link to your Google review page. Make leaving feedback a simple next step.

02

Thoughtful email reminders

Set a sensible follow-up schedule for customers who have not reviewed. Confirm how review completion is recorded or matched in your setup, with stop rules and opt-outs.

03

Put your past work to work

A reactivation campaign invites eligible past customers to share their experience. We review your customer records and plan the rollout; customers choose whether to review.

04

Your voice, consistently

Requests sound like your business and fit the customer relationship. You approve the copy, timing and audience before the first invitation goes out.

05

A reputation built on real feedback

Invite honest reviews without incentives or filtering requests by satisfaction. Track invitations and new reviews so you can see what the system is doing.

HOW IT WORKS IN PRACTICE
BEFORE

Where work gets lost.

Another job finished. Another happy customer. Asking for a review slips down the list.

AFTER

A better way to handle it.

Job completion triggers a clear review invitation. A measured reminder follows when appropriate, and a past-customer campaign gives previous work another chance to be recognised.

Illustrative scenario. We agree the scope, measures and workflow for your business before delivery begins.

MEANINGFUL MEASUREMENT

Measure what
changes.

We choose measures that show whether this service is addressing your business needs. Depending on the scope, these may include:

  • New Google reviews
  • Review recency
  • Review requests and response trends
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GOOD WORK DESERVES TO BE HEARD ABOUT.

Let the last jobhelp win the next.

Make honest review requests part of finishing the job.
Let’s build a system for new jobs and the customers you never asked.

Explore my Review Engine