A customer with a job to book may not wait for a callback. When you cannot pick up, a natural-sounding AI receptionist answers, helps with questions and captures the job details. They leave knowing the next step. You get an enquiry worth calling back.
Explore my call recovery setupInvoca’s 2025 home-services benchmark shows why call handling deserves attention alongside lead generation.
Invoca · 2025 call benchmarksInvoca customer data. This is not a missed-call or lost-job rate, nor an Australian trades average.
For sole operators and busy teams losing enquiries during jobs, peak periods or outside their usual hours.
Keep answering calls as usual. We agree when unanswered calls divert to your AI receptionist, including the hours you want covered.
A natural, conversational voice answers using your approved service information, areas and business hours. It introduces itself as your AI assistant and knows when to bring in a person.
Capture the caller’s name, contact details, job description, address and preferred times, then send a clear summary to you or the right team member.
Start with a handover, require your approval, or explore quote booking through compatible software. We check access, availability rules and integration support before including booking.
Try realistic enquiries, out-of-area jobs and questions outside its knowledge. Agree the handover and escalation rules before switching on.
You are under a sink. A new customer rings, gets no answer and tries the next plumber.
Your AI receptionist answers the diverted call, captures the leaking-tap job and preferred time, and sends your team the details for a callback. The customer knows their enquiry is underway.
Illustrative scenario. We agree the scope, measures and workflow for your business before delivery begins.
We choose measures that show whether this service is addressing your business needs. Depending on the scope, these may include:
You have already earned the enquiry. Explore what happens if a share of the new-job calls you miss becomes additional booked work.
in additional gross job revenue
20 missed enquiries × 20% additional booking rate × $750 average job value.
Explore my call recovery setupExample inputs, not industry averages or a forecast. The booking rate assumes jobs you would otherwise lose. Revenue is before job costs, GST treatment and service fees; it is not profit. Actual results depend on enquiry quality, availability and follow-through.
What happens when you can’t pick up?
Let’s map a response that captures the details and brings your team in when needed.
